Some time ago I met a consultant with extensive experience as a mediator in employee and industrial relations. We had a chat about the increased publicity mediation appears to have gained in recent years and I asked him how he had built a successful model. His response has stood me in good stead over the years.

 Mediation comes in many forms, some more successful than others. So, the first question I ask is, “What sort of mediation do you want?” An explanation of what is behind the question inevitably ensues.

When asking the question, I would immediately follow up with the options:

• Whole earth?
• Brown rice?
• Hold hands and hum, or
• Something a little bit more directive?

Inevitably an explanation