The pressure is on for employers. As record numbers of jobs are created and companies struggle to fill open roles, the job seeker is increasingly in the driving seat. In a tough talent market, successful businesses understand that to stand out from the competition it’s not enough to simply move candidates from one stage of the recruitment process to the next – they need to be mindful of every single interaction.

Although the way in which organisations view the candidate experience has come a long way over the past 20 years, Joanne McAuley from Clarendon Executive says some businesses are still falling short and looks at what improvements can be made.

When you’ve had a bad experience at a