Measuring Employee Engagement
Published on: 18/10/2021
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Article Authors The main content of this article was provided by the following authors.
Olga Pollock HR Manager, Kinecx Energy (formerly Firmus Energy) Networks
Olga Pollock HR Manager, Kinecx Energy (formerly Firmus Energy) Networks
Olga pollock

Olga started her HR career back in 2002 at Administrator level and worked her way up to Human Resources Manager responsible for managing the entire HR life-cycle in a fast-paced tech environment. Olga has presented at many tech events and has conducted TV and radio interviews as well as producing internal and external promotional videos to promote the employer brand.

After leaving the software sector Olga worked in the public sector in an interim Employee Relations position before moving to Phoenix Natural Gas as Human Resources Manager responsible for both HR and payroll. Here Olga digitised the recruitment process and created a health and wellbeing strategy among other things.

Still within the utilities sector, Olga moved to firmus energy as HR Manager in August 2019 where she focuses on  employee engagement through an array of engagement interventions.

Olga has a BA Hons in Sociology and a Post Graduate level Diploma in Human Resource Management. She also holds a NEBOSH certificate in Health & Safety Management and is a member of the CIPD.

Olga strives to add value to any organisation she works in with the genuine belief that employers have a duty to create an environment where people want to come to work every day and contribute to the success of the organisation; just like the janitor in NASA!

Research indicates that highly engaged workforces significantly outperform their peers, yet worryingly most are not engaged. If this is the case, how do we know whether or not this applies to our own organisation? Whether you’re at the start of your employee engagement journey or have a robust engagement strategy already embedded, it is essential that there are baseline metrics in place from which we can measure the return on investment on any engagement interventions undertaken. But what are the most relevant KPIs that we need to measure against to indicate how happy, engaged and productive our employees are?

Measuring employee engagement isn’t just about creating and deploying an engagement survey, although they do play an important part in the

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Disclaimer The information in this article is provided as part of Legal Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article. This article is correct at 18/10/2021