This month, Joanne Kane of HeadsTogether Consulting looks at common pitfalls associated with the process of handling a formal grievance, and provides some insights for employers to avoid falling into common traps.

In her previous articles on Workplace Conflict, Joanne Kane, HR Director at Headstogether Consulting looked at the causes of conflict in the workplace and the importance of trying to achieve an early informal resolution, which is often the best possible outcome.

But there are occasions when informal resolution isn’t possible, or just isn’t appropriate. The situation might have become too serious for informal resolution, or the balance of power between the respective parties might be too unequal for informal resolution to be fair or reasonable. Or indeed