Smart v Concentrix CVG Intelligent Contact Ltd [2025]
Decision Number: NIIT 36592/24 Legal Body: Northern Ireland Industrial Tribunal
Published on: 04/09/2025
Issues Covered:
Article Authors The main content of this article was provided by the following authors.
Jason Elliott BL Barrister & Lecturer of Law, Ulster University
Jason Elliott BL Barrister & Lecturer of Law, Ulster University
Jason elliott new
LinkedIn

Jason Elliott was called to the Bar of Northern Ireland in 2013 and is the Associate Head of School of Law at Ulster University.  As a practising barrister, he has developed a largely civil practice representing individuals, companies and public bodies in litigation. This covers a wide range of areas including personal injuries, wills and employment law. In terms of employment law, he has represented both applicants and respondents in the Industrial Tribunal.   At Ulster University, Jason lectures extensively on the civil areas of practise such as Equity and Trusts and delivers employment law lectures for both undergraduate and postgraduate students.

Claimant:
Alan Smart
Respondent:
Concentrix CVG Intelligent Contact Ltd
Summary

Claimant’s claim dismissed for being out of time – it was reasonably practicable for the claimant to submit the claim considering that he could access the internet and do his research.

Background

The claimant was employed by the respondent from November 2019 until he terminated his employment by email with immediate effect on 22nd February 2024. The claimant alleged that there was an arrears of wages following this. This related to a period in December 2023 when the claimant was suspended on full pay pending disciplinary investigation but had actually got a not fit to work note from his GP. Therefore, he was moved onto sick pay rather than being on full pay. 
The issue arising for the Tribunal was whether they had jurisdiction to hear the claim due to time limits.

Outcome

The claimant applied for early conciliation on 20th May 2024 and following the respondents stating they were not interested in conciliation a certificate was issued on 17th June 2024.  This meant that the claimant had until 17th July 2024 to present his claim.  His claim was not presented until 30th July 2024.  Some 13 days out of time.  It was clear from the material that the claimant did not access the hyperlink related to the early conciliation certificate until 26th July 2024.

The claimant had been sick and not in his new job in July 2024.  He did not seek advice from solicitors and did not go to Citizen’s Advice citing that the office had closed in his town.  The Tribunal found that he was familiar however with searching the internet to get advice and doing research. The Tribunal considering the arguments found that there was no reasonable explanation given by the claimant for failing to access the documents in time and being able to submit his claim in time. It was therefore reasonably practicable for the claimant to have presented his claim on time. The claimant may have been unwell around the time but the note from the GP outlines on 29th July 2024 he had been unwell for about 10 days.  Accordingly, the period of illness would have been after the deadline had passed.  Therefore, the claim was dismissed.

Practical Guidance

This case provides another example of how the Tribunal determines whether it was reasonably practicable for the claimant to submit a claim on time.  There were some issues of ill health but not covering the whole period and looking at what the claimant could do along that period the Tribunal found that he ought to have submitted his claim on time.  The fact it was out of time meant the claim was dismissed.

NI Tribunal decisions are available on the OITFET website.

Continue reading

We help hundreds of people like you understand how the latest changes in employment law impact your business.

Already a subscriber?

Please log in to view the full article.

What you'll get:

  • Help understand the ramifications of each important case from NI, GB and Europe
  • Ensure your organisation's policies and procedures are fully compliant with NI law
  • 24/7 access to all the content in the Legal Island Vault for research case law and HR issues
  • Receive free preliminary advice on workplace issues from the employment team

Already a subscriber? Log in now or start a free trial

Disclaimer The information in this article is provided as part of Legal Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article. This article is correct at 04/09/2025