Masterclass in Handling Workplace Grievances

Masterclass in Handling Workplace Grievances

The workplace can and has become more “aggrieved”. Organisational change, individual personality types, team dynamics, work demands, “bullying bosses”, unrealistic expectations, stress – to name but a few – can lead to the “aggrieved” employee(s). How can grievances and complaints be responded to quickly, efficiently and satisfactorily?

Why is this event important for YOU?
This is a highly interactive event that includes facilitator-led input, practical exercises, simulated exercises, group discussions and case studies. You will be equipped in your knowledge, skills and attitude to manage and resolve grievances more confidently and effectively.

You will learn much about human behaviour, why we think/feel/do/perceive as we do. You will also experience one of the most enjoyable learning events of your professional career.

After attending you will have acquired:

  • Powerful questioning techniques and decision making approaches
  • Understanding and skills in managing the “grievance conversations”, particularly in terms of the application of emotional and social intelligences to practice
  • Insight and knowledge as to why people become “aggrieved” and how to address these core issues before and during the grievance processes
  • Competence and confidence in managing a grievance procedure
  • Better understanding of alternative dispute resolution interventions and processes

More value from this event:
A range of procedural Checklists and Grievance Management Tips and Techniques Guides will be provided for use after the event.

Who is it for?
Team leaders, middle/senior managers, HR personnel, equality and diversity managers, and dignity at work advisers. In essence anyone with responsibility for responding to employee grievances – both at the informal and formal stages.

When and where?
9:30am - 4:30pm on Tuesday 26th September 2017
Hilton Hotel, Belfast

Price...
Standard Rate: £345+VAT
Save an additional £20 when you book and pay online

Event details

Duration

9:30am - 4:30pm

Date

26 September 2017

Location

Hilton Hotel, Belfast

Price

Standard Rate: £345+VAT

Save an additional £20 when you book and pay online