Re-Skilling HR for the Virtual Employee

Re-Skilling HR for the Virtual Employee


The trainer on this course, expert HR practitioner Michelle Halloran, recently delivered a webinar covering how HR can improve the hybrid employee journey. Check out the recording:

More about the Re-skilling HR for the Virtual Employee Course

This state-of-the-art course is the first of its kind and one that promises to bring vital new skills to every organisation represented.

You might say Covid-19 changed nothing but accelerated everything.

Employers had the technology many years ago to allow employees to work from home. But the pandemic forced employers to trust employees and in doing so many organisations now realise that work doesn’t have to be done in a place monitored or governed by the employer.

This new realisation has spawned huge numbers of remote workers and so-called hybrid workers – those who work both remotely and in the office on different days of the week.

The prevalence of this new type of worker is forcing the HR function to completely re-think how it performs many of its key functions.

Often interviews are now done online (at least preliminary stages) whilst onboarding for those unlikely to spend much or any time in the office needs to be completely redesigned.

Employers know that to get the most from remote workers it is output that needs measured and not employee activity through a webcam or tracking software in a laptop.

But this means that performance processes have to be changed and that ancillary practices such as disciplinary investigations need to be revised.

The pandemic has caused everyone to battle with mental health issues but now employers are beginning to look to HR for answers in terms of how best to look after the wellbeing of not only conventional employees but remote and hybrid workers.

Our expert trainer, Michelle Halloran, has spent many years working with HR departments in leading companies and public sector bodies helping them upskill and to adopt the very latest practices and procedures.

This state-of-the-art course is the first of its kind and one that promises to bring vital new skills to every organisation represented.

After attending this course you will be able to:

  • Devise and deliver effective online interviewing processes.
  • Advise on the most appropriate onboarding and offboarding processes for your organisations.
  • Organise effective probationary periods for remote workers.
  • Introduce appropriate performance management systems for every type of worker.
  • Advise on appropriate investigatory procedures in cases involving remote workers.
  • Understand how best to deal with conflict between all types of workers.
  • Assist others to understand the impact remote and hybrid working has on organisational cultural and to make necessary adjustments.

Who should attend?

This event is ideal for all those in an organisation who are responsible for the core functions of recruiting staff, overseeing performance, and existing employees.

When and where?

This event will take place at 9:15am - 1:00pm on Wednesday 20th October and Thursday 21st October 2021.


Standard Rate: £260 + VAT

More about Newrow...

This event will be hosted on a Browser based platform named Newrow. In order to access the event correctly, you will need to use the Google Chrome browser. This is the only browser that will work, please do not use Internet Explorer, MS Edge or Mozilla Firefox. We understand that some IT policies may not allow downloading of new browsers, so if this is the case for you please use your own personal device to access the event and if you do not have Google Chrome installed, you can download it here - or on the Google Play/App Store for tablets and iPads.

If you would like further information regarding your Browser please contact us at and we will be happy to discuss with you further.

Upon entering the event Newrow will prompt you to enter only your full name and email address, there is no need to register a password. 


Day 1 - Wednesday 20th October




Online Interviewing 

Remote interviewing is a new experience for some in HR, but it brings with it opportunities for significant improvements. Key areas include:

  • understanding the new etiquette applicable to interviewing online
  • how to find remote workers you can grow to trust quickly.
  • securing greater diversity on interview panels;


Onboarding and Offboarding

Many organisations now must recruit new staff and also bid farewell to others in a virtual environment. This session considers:

  • latest best practice on inductions for remote workers and the most recent advice on their compliance training
  • sample introductory exercises, ice breakers, team building exercises that look very different to the pre-Covid19 days
  • the key challenges engaging with staff exiting or downsizing their careers including exit interviews when and how best to do them




Probationary Periods and Remote Workers

Probationary periods continue to be done badly in many organisations with several poor appointments coming to light only long after they should have been identified and addressed. This session offers:

  • latest advice on how best to manage closely new remote workers.
  • how to establish the right balance between support/encouragement and watching for early performance indicators
  • suggestions on how to compensate for the lack of “light conversations” normally found in conventional manager/employee relationships.
  • advice on how to do PIPs and have difficult conversations remotely.


Review and Close

Day 2 – Thursday 21st October


Performance Managing Remote and Hybrid Workers:

We are all told not to monitor remote workers but instead to measure outputs. This session explores how best to do this. Areas covered include:

  • setting down clear parameters and expectations from the beginning.
  • clarifying goals and objectives
  • identifying what success looks like for both parties.
  • pitfalls to watch out for.


Disciplinary Issues and Investigations: 

Best HR practice and legal guidelines have always required that we have the formal or ‘hard’ HR conversations face to face with employees.

This session considers the impact of working remotely on:

  • disciplinary timelines and procedures.
  • rules for hearings online – should they be recorded and what about permissions?




Dealing with Conflict Between Remote Workers

This is completely new territory for many in HRResolving conflict is challenging enough in a conventional setting but remotely?

This session provides guidance on:

  • whether any procedures should now be emphasized over others: informal discussions, facilitated discussions, resolution procedures, mediations, grievance procedures etc.
  • setting up a typical mediation process – we look at what an online mediation process might look like and how to set one up online

12 noon

Overcoming the New Challenges Remote Workers Introduce to an Organisation:

The new type of remote and hybrid worker has changed the nature of many organisations and introduced for HR completely new challenges. This session offers guidance on:

  • getting the balance right between empathy/concern for welfare of remote workers and ensuring remote workers comply with “house rules”
  • promoting an inclusive culture for remote workers.
  • understanding how remote working impacts on company culture and how to make appropriate adjustments.


Review and Close



“Michelle was excellent at explaining everything in a very practical way and she kept it interesting.” Mairead Doran, HR Coordinator at Belfast and Lisburn Women's Aid

“The course has really good, relevant content and the was delivered in a clear and concise manner.” Kieran Joyce, Head of HR at Mayo, Sligo and Leitrim Education and Training Board

“Didn't need to travel to a venue for the training. Much easier to fit around my day. Platform worked really well. Very smooth.” Stacey Golden, HR Business Partner at Office for Government Procurement

“The break-up of the days meant you could focus on each section properly without drifting off due to exhaustion or tired eyes.” Emer Keane, Administrative Assistant at An Bord Pleanála 

“Michelle was the best, she is very engaging presenter and very knowledgeable, lots of really useful information and advice on remote working.” Joanne Hamilton, HR Manager at Woodside Logistics Group

“Comprehensive and useful notes supplemented the clear lecturer.” Liane O’Leary, Freelance HR Consultant

“The facilitator was very experienced and dealt with every question.” Roisin Marshall, CEO at NICIE

“The topics were very relevant and as we are currently working through HR policy and process reviews it was very timely.” Julie Cosgrove, HR Officer at Prestige Holdings

“Excellent course. [I liked the] Practical advices, useful work scenarios, ability to ask questions, documents shared.” Evelyn Wiacek, HR Manager at Amber Petroleum        

“Michelle was excellent, her knowledge is so varied and down to earth. It was great, she kept me focused and kept my attention even though it was online!” Hazel Dunne, HR Business Partner at Dublin Port Company

“Michelle was a great speaker and incredibly articulate throughout the 3 days. I enjoyed the setup, the use of visuals and the clear categorisation of topics.” Katie Pritchard, Ops Exec at Lumio



  • Michelle Halloran
    Michelle Halloran Trainer
    Halloran HR Resolutions Ltd

    Michelle Halloran is an experienced Human Resource Management professional and an accredited workplace mediator providing training and consultancy services to organisations nationwide, in the Public and Private sector. She has spent a long career originally in executive and general management roles, then specialising in Human Resources management in Ireland, the UK and Europe, across various sectors including investment banking, information technology, manufacturing and services plus some time in the public sector, before starting her own HR consultancy business 17 years ago. Her key areas of expertise are in workplace investigations, disciplinary and performance management and employee relations, and the practical application of employment law in a HR context.

    Michelle originally graduated in Computer Science from Trinity College, Dublin and spent the early part of her career developing software for the investment banking sector from which she was promoted into a series of senior executive and management positions in the financial services sector.

    She then worked in HR Management for high profile multi-nationals such as Abbott Laboratories, American Power Conversion and Thermo King, as well as assisting start-up companies to develop the “human” component of their businesses.

    Michelle holds a Masters degree in management, and she is a Chartered Member of the CIPD, whose objective is to promote best practice in management training and development here and in the UK. Michelle was also awarded with top marks the NUIG Foundation Diploma in Training and Education, which is the nationally recognised qualification for business training providers.

Event details


2 half days - 20th & 21st October 2021


20 October 2021


Online via Newrow


Standard Rate: £260 + VAT