Essential Soft Skills for Line Managers
This workshop has sold out. However we are running it again on Tuesday 2nd April 2019 at the Radisson Blu Hotel, Dublin Airport.
When the recession came at the end of 2008 one of the first budgets to be cut was training in anything but essential compliance. Most of us got by on our wits for a while and cut our cloth to fit but times have changed. There is a skills shortage in many areas. Millennials and other younger employees have different expectations. Managers need ‘soft’ skills if they are to operate effectively and your organisation is to retain essential workers.
Without managers skilled in how to properly deal with staff you will lose employees at an alarming rate. They will go to where they feel they are more appreciated. You could just pay more than your competitors but that won’t last long – money isn’t a long-term motivator - and doesn’t make long-term economic sense for anyone (except the increasingly well-paid employees!)
The only logical option is to invest a little more now in training your supervisors and other people managers in how to get the most from employees: how to motivate, how to handle complaints, how to build trust.
Our expert trainer, Michelle Halloran, has spent many years teaching managers these skills. Skills that stick. Skills that work. Skills that your managers can remember and can use the next day in the workplace.
After attending you will:
By the end of the training session participants will be able to: -
- Increase professional self-awareness and reduce stress so as to become more resilient and in control of workplace challenges
- Apply effective decision-making and planning techniques so as not to procrastinate when dealing with challenging issues (or colleagues!)
- Lead assertive yet respectful conversations with colleagues raise ‘difficult’ issues with employees when raising the difficult issues of underperformance, absenteeism and negative attitudes at work
- Respond appropriately and navigate effectively through tricky employee grievances and clashes, in order to restore and promote positive morale within your team
Each session has a set of interactive, practical group exercises and other training methods, as well as tutor-led presentations.
Who is it for?
This event is for all people managers or anyone who wants to improve their skills when dealing with others in the workplace.
When and where?
9.30am - 4.30pm on Wednesday 6th February 2019
Radisson Blu Hotel, Dublin Airport
Standard Rate: €425
How to book...
This event cannot be booked online. Please fill in the form on the right or email firstname.lastname@example.org.
"The presenter is excellent, her knowledge and experience is very impressive and her communication skills are top rate."
Michelle Coughlan, Higher Executive Officer, Chief State Solicitor's Office
"Michelle was very articulate and a very clear speaker. Her time management was excellent. She gave quite a bit of time to Q&A which was fantastic as I learnt quite a bit from the experience of other delegates."
Anne Roche, Payroll Processing Supervisor, University College Dublin
"Very professional, competent, good subject knowledge."
David Durnin, Higher Executive Officer, Dept of Justice & Equality
"Michelle was extremely knowledgeable, the group were asking extremely complex issues and she never hesitated in the slightest and always gave a practicable, relate-able answer. I can now easily transfer the skills I have learnt from the course into the work environment."
Ciara Henvey, HR Executive, FCR Media
Michelle Halloran Trainer
Human Resource Management Services
Michelle Halloran is an experienced Human Resource Management professional providing training and consultancy services to organisations nationwide, in the Public and Private sector. She has spent a long career originally in executive and general management roles, then specialising in Human Resources management in Ireland, the UK and Europe, across various sectors including investment banking, information technology, manufacturing and services plus some time in the public sector, before starting her own HR consultancy business 12 years ago. Her key areas of expertise are in workplace investigations, disciplinary and performance management and employee relations, and the practical application of employment law in a HR context.