Essential Soft Skills for Line Managers

Essential Soft Skills for Line Managers


When the recession came at the end of 2008 one of the first budgets to be cut was training in anything but essential compliance. Most of us got by on our wits for a while and cut our cloth to fit but times have changed. There is a skills shortage in many areas. Millennials and other younger employees have different expectations. Managers, particularly new managers, need ‘soft’ skills if they are to operate effectively and your organisation is to retain essential workers.

Without managers skilled in how to properly deal with staff you will lose employees at an alarming rate. They will go to where they feel they are more appreciated. You could just pay more than your competitors but that won’t last long – money isn’t a long-term motivator - and doesn’t make long-term economic sense for anyone (except the increasingly well-paid employees!)

The only logical option is to invest a little more now in training your supervisors and other people managers in how to get the most from employees: how to motivate, how to handle complaints, how to build trust. Experienced managers may have acquired those skills through trial and error – new people managers and supervisors can learn simple skills quickly on this workshop. 

Our expert trainer, Michelle Halloran, has spent many years teaching managers these skills. Skills that stick. Skills that work. Skills that your managers can remember and can use the next day in the workplace.

After attending you will:

By the end of the training session participants will be able to: -

  • Increase professional self-awareness and reduce stress so as to become more resilient and in control of workplace challenges
  • Apply effective decision-making and planning techniques so as not to procrastinate when dealing with challenging issues (or colleagues!)
  • Lead assertive yet respectful conversations with employees when raising the difficult issues of underperformance, absenteeism and negative attitudes at work
  • Respond appropriately and navigate effectively through tricky employee grievances and clashes, in order to restore and promote positive morale within your team

Each session has a set of interactive, practical group exercises and other training methods, as well as tutor-led presentations.

Who should attend?
This event is for all recently-appointed people managers and supervisors or anyone who wants to improve their skills when dealing with others in the workplace. This event is not suitable for senior managers or those who already have extensive knowledge of line management.

When and where? 
9.30am - 4.30pm on Thursday 27th February 2020
Radisson Blu Hotel, Dublin Airport


Standard Rate: €425

If this event is taking place in a hotel and you require a bedroom for the night before or day of the event please get in touch. We work with all our hotels to offer a preferential delegate rate for overnight stays where possible. For more information please email



"Michelle gave a very good course that was very practical and peppered with insights of first hand experience.  I was impressed with it and was kept engaged throughout.  Michelle is a very experienced HR practitioner and very willing to share."
Jason Harte, Partner, Mason Hayes Curran

“Very practical tips throughout the day.”  
David O’Sullivan, Assistant General Secretary, INTO

"Very well presented and Michelle is very knowledgeable in this area. She had examples which made things clearer."
Eamonn Balfe, QC Manager, Total Produce Ltd.

"Enjoyed the course and content."
Greg Wilson, Football Operations Team Leader, Ladbrokes

"Excellent course, good presentation."
Jonathon Dempsey, Sales / Supply chain Manager, Total Produce Ltd.


  • Michelle Halloran
    Michelle Halloran Trainer
    Human Resource Management Services

    Michelle Halloran is an experienced Human Resource Management professional providing training and consultancy services to organisations nationwide, in the Public and Private sector. She has spent a long career originally in executive and general management roles, then specialising in Human Resources management in Ireland, the UK and Europe, across various sectors including investment banking, information technology, manufacturing and services plus some time in the public sector, before starting her own HR consultancy business 12 years ago. Her key areas of expertise are in workplace investigations, disciplinary and performance management and employee relations, and the practical application of employment law in a HR context.

Event details


9.30am - 4.30pm


27 February 2020


Radisson Blu Hotel, Dublin Airport


Standard Rate: €425