Conducting Workplace Investigations & Alternative Conflict Resolution Methods

Conducting Workplace Investigations & Alternative Conflict Resolution Methods

This event is sold out!

We are repeating this event on Thursday 18th June 2020 at the Radisson Blu Hotel, Dublin Airport - click here to book online or alternatively please contact

When does a complaint warrant an investigation? When would it be better to use mediation techniques to resolve the complaint? Does the allegation fall within the legal definitions of inappropriate behaviour or other forms of gross misconduct? Do you know which of the various Codes of Practice or laws to follow when conducting an investigation? Do you have a ‘best practice’ process for applying other methods of resolution before proceeding to a formal investigation?  

These and many more questions will arise throughout what can be a convoluted and frustrating process.

Our Conducting Workplace Investigations and Alternative Conflict Resolution Methods course will equip you with the knowledge, skills and confidence to guide employees through the most suitable conflict resolution methods, including an introduction to the key concepts of workplace mediation and how to conduct/ participate in workplace investigations sensibly, fairly, and effectively in keeping with the legal and procedural.

What are the Learning Outcomes?

  • Identify what issues warrant a formal investigation what complaints / issues might best be resolved through informal resolution or mediation
  • Understand what is meant by ‘inappropriate behaviours' at work, and how to identify whether these behaviours constitute bullying or harassment
  • Describe the key concepts of how to manage a workplace mediation, including how to reach agreement to mediate, how to manage the process and how to follow up afterwards
  • Be able to conduct a formal investigation from start to finish– procedure, questioning, note-taking, witnesses, report
  • Practical samples to take away with you

Who should attend?
This event is ideally suited to employers, senior managers, investigation officers and HR professionals.

When and where? 
9.30am - 4.45pm on Wednesday 26 February 2020
Radisson Blu Hotel, Dublin Airport


Standard rate: €425

Save €20 if you pay online when booking.




“Yes, brilliant the person welcoming us was very good, everything was very well organised, and everyone was welcomed leaving and entering.  It was a great atmosphere.”
Stephen Walsh, HR Generalist, Codec

“The course was excellent, and it was a great learning curve”
Bridget Weldon, Clerical Officer, OPW

“Excellent content, format and general advice”
Des Dillane, HR Business Partner, Houghton Mifflin Harcourt

"Michelle is a great facilitator and used very practical examples throughout the day. The material provided is very comprehensive and a great take away for future reference."
Rebecca Domican, HR Business Partner, Central Bank of Ireland

"The course was structured which made it easy to follow and understand throughout. The various examples used were helpful in determining the best approach whether it be formal or informal, the procedure to follow i.e. disciplinary or bullying and harassment and key areas to focus on in an investigation."
Amanda Scully, HR Officer, Management Support Services Ireland Limited

"The presenter was excellent, her knowledge and experience was very impressive and her communication skills were top rate."
Michelle Coughlan, Higher Executive Officer, Chief State Solicitor's Office

"It was very practical and the case discussions and step by step guides were useful."
Geraldine Gillick, HR Officer, NTMA

"I really liked the methodology approach and the presentation skills and knowledge of Michelle."
Judith Marquez, HR Executive, Medical Council

“The facilitator was very knowledgeable, great practical examples and good input from other participants.”
Alison Foran , HR Officer, Fold Ireland


  • Michelle Halloran
    Michelle Halloran Trainer
    Human Resource Management Services

    Michelle Halloran is an experienced Human Resource Management professional providing training and consultancy services to organisations nationwide, in the Public and Private sector. She has spent a long career originally in executive and general management roles, then specialising in Human Resources management in Ireland, the UK and Europe, across various sectors including investment banking, information technology, manufacturing and services plus some time in the public sector, before starting her own HR consultancy business 12 years ago. Her key areas of expertise are in workplace investigations, disciplinary and performance management and employee relations, and the practical application of employment law in a HR context.

Event details


9.30am - 4.45pm


26 February 2020


Radisson Blu Hotel, Dublin Airport


Standard Rate: €425