Conducting Workplace Investigations and Alternative Conflict Resolution Methods
Legal Island’s best-selling Conducting Workplace Investigations and Alternative Conflict Resolution Methods course will equip you with the knowledge, skills and confidence to guide employees through the most suitable conflict resolution methods, including an introduction to the key concepts of remote workplace mediation and how to conduct/participate in remote investigations sensibly, fairly, and effectively in keeping with the legal and procedural.
When does a complaint warrant an investigation? When would it be better to use mediation techniques to resolve the complaint? Does the allegation fall within the legal definitions of inappropriate behaviour or other forms of gross misconduct? Do you know which of the various Codes of Practice or laws to follow when conducting a remote investigation including the new Revised WRC Code of Practice issued a few weeks ago? Do you have a ‘best practice’ process for applying other methods of resolution before proceeding to a formal investigation?
These and many more questions will arise throughout what can be a convoluted and frustrating process, especially with many investigations now taking place remotely via Zoom or MS Teams.
What are the Learning Outcomes?
- Identify what issues warrant a formal investigation what complaints / issues might best be resolved through informal resolution or mediation.
- Understand what is meant by ‘inappropriate behaviours' at work, and how to identify whether these behaviours constitute bullying or harassment.
- Describe the key concepts of how to manage a remote mediation, including how to reach agreement to mediate, how to manage the process and how to follow up afterwards.
- Be able to conduct a formal investigation remotely from start to finish– procedure, questioning, note-taking, witnesses, report.
- Practical samples to take away with you.
Who should attend?
This event is ideally suited to employers, senior managers, investigation officers and HR professionals.
Price
Standard Rate: €395
Save an additiona €20 when you pay online by debit or credit card at time of booking.
Programme
Testimonials
"Excellent presentations from Michelle who also included a lot of very useful information on top of what was in the presentation. The interactive nature of a lot of the presentation was very effective. The seminar was managed very smoothly and the support both before and during the seminar were excellent."
David Bell, Managing Director, The HR Department
"Michelle was excellent. Very well informed with great examples and was able to give robust answers to all questions asked." Jason O'Mara, Higher Executive Officer, Irish Human Rights and Equality Commission
"Excellent presenter, course notes really good. Legal Island Admin on the chat were really quick to provide links."
Siofra Kilcullen, SEO Corporate Development and Human Resources, Mayo County Council
"The information was exactly what I was looking for and it was delivered clearly and in plain English. The examples were very accurate in what I deal with." Lucy O'Sullivan, Assistant director, Legal Aid Board
"Michelle is a great facilitator and used very practical examples throughout the day. The material provided is very comprehensive and a great take away for future reference."
Rebecca Domican, HR Business Partner, Central Bank of Ireland
Presenters
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Michelle Halloran Trainer
MH Human Resource Management Services Solutions
Michelle Halloran is an experienced Human Resource Management professional and an accredited workplace mediator providing training and consultancy services to organisations nationwide, in the Public and Private sector. She has spent a long career originally in executive and general management roles, then specialising in Human Resources management in Ireland, the UK and Europe, across various sectors including investment banking, information technology, manufacturing and services plus some time in the public sector, before starting her own HR consultancy business 17 years ago. Her key areas of expertise are in workplace investigations, disciplinary and performance management and employee relations, and the practical application of employment law in a HR context.