Remote and Hybrid Line Management – the 4 Cs

Day 1

9.15am

Welcome and Introductions to Michelle Halloran, Halloran HR Resolutions Ltd and Chair, Rolanda Markey, Legal Island.

9.30am

5-minute comfort break at 10.15am

Communications

It can be hard work to engage and interact effectively in a remote and hybrid working environment; this session provides skills and advice on how to choose the most effective ways of communicating with our work teams, depending on the task or message to be communicated, when face to face communication isn’t possible or is limited. This session considers:

• What channels of communication to use when, with our team members (email, video conference, chat, phone)
• The basics of ‘netiquette’ – the must haves we should be incorporating into our Communications policies at work
• Right to Disconnect – how can we respect our team members right to log off and switch off work, outside their normal working hours, while retaining some flexibility during busy / pinch point times at work?
• How to handle challenging behaviours at online team meetings (such multi-taskers, interrupters and story-tellers)
• In a hybrid working model, when and how should we use our face-to-face time with our team members?

11am

Refreshment Break

11.30am

5-minute comfort break at 12.15

Connections

Once the essentials of hybrid / remote communication are established, we have to consider whether we are maintaining or establishing meaningful connections with our team members – connections that help them feel included, enthusiastic, motivated and supported in their remote working environment. This session considers:

• How to map the ‘virtual distance’ between you and each of your team members, so you can tailor the amount and type of communication each different individual on your team will need from you as a leader, in order to feel connected;
• How to address the social / wellbeing needs of a remote work team – human beings are social animals who need regular contact with each other, irrespective of personality type
• How to maintain employee motivation remotely, in the face of ‘Zoom fatigue’?

1.15pm

Review and Close of Day 1

Day Two

9.15am

Welcome to Day 2 and reflection on key learning points from Day 1

 9.30am

5-minute comfort break at 10.15am

Collaboration

Facilitating a discussion of ideas and decision-making sessions remotely, with your own work team or across functions, requires an ability to read the virtual room, stimulate interaction and creativity, ensure that everyone is contributing and summarise action points. This session considers:

• Setting expectations with each team member regarding the purpose of and need for collaboration
• Procedures and processes to support better remote collaboration
• Skills and tools to become a strong facilitator and collaborative leader for your work team and project groups online

11am

Refreshment Break

11.30am

5-minute comfort break at 12.15am

Conflict

Resolving conflict is challenging enough in a conventional setting but remotely?This session considers:

• The S.C.A.R.F model to help identify the underlying causes of workplace conflict within your teams
• Procedures and alternative methods for resolving conflict in a remote / hybrid work setting, including informal discussions, facilitated discussions, mediations, investigation and grievance procedures
• Legal considerations to remember when conducting formal or informal conflict resolution online

1.15pm

Review and Close