Masterclass on Managing Employee Performance in a Remote Working Environment
Many HR professionals and line managers will continue to manage employee performance remotely for the foreseeable future.
But do your managers have the confidence and skillset required to manage employee performance remotely?
HR expert Michelle Halloran delivers this masterclass to provide attendees with the knowledge, skills and confidence to manage employee performance in a remote working environment, with a focus on positive employee engagement, and assertive but respectful resolution of any performance challenges.
Sessions include:
- Setting performance expectations
- How to delegate
- What is my personal management style and what impact do I have on my team members’ performance?
- Managing employee under-performance issues
- The Annual Performance Review
When & Where?
This event will take place online between 9.30am and 12.30pm on the 21 & 22 September 2022 on the Hopin platform.
Price
Standard Rate: £295 + VAT
Save £20 if you pay online when booking
Programme
Day 1 - 21st September 2022
|
Time |
Session |
|
9.30 |
Course introduction and objective setting |
|
9.45 |
Setting Performance Expectations
By the end of this session delegates will know how to set performance expectations for their employees – the tasks and behaviours that are required of them (or to coach Line Managers on how to set these expectations) Clear, two-way, structured, regular, empathetic communication with team members is even more important in a remote working environment, where we can’t avail of the opportunity to ‘drop by your desk’ for a chat; this session explains to delegates how to have a positive, open dialogue with team members to set goals and expectations, how regularly we should do this, and how we should follow up |
|
10.15 |
How to Delegate
By the end of this session delegates will know how to delegate tasks to each individual, depending on the job maturity of each team member (using Hershey & Blanchard’s situational leadership model) Effective delegation of tasks is essential if a leader or Line Manager is to (1) develop his/her staff (2) manage his/her own workload and (3) get team tasks done! It is a skill that is rarely taught, although we are told that if a team member can do the task 80% as we can, we should be delegating that task to the team member! This session introduces delegates to a model to help them assess the different approaches to task delegation that will work, depending on the ‘job maturity’ of the person you are delegating to, and how to handle the delegation conversation and the tracking of tasks in a remote working environment |
|
|
Q&A |
|
10.45 |
Break |
|
11.00 |
What is my personal management style and what impact do I have on my team members’ performance?By the end of this session delegates will know their main personal management styles, and will be able to use this awareness to adjust their approach, depending on the employee performance challenge they are faced with, and to develop skills to address the areas that they find most difficult to handle when it comes to managing employee performance Every individual is unique when it comes to how hands-on or hands-off their management style might be; there are 2 people in every conversation, and your management style as a leader will influence the way in which your team members react to you; Working in pairs in breakout sessions, the group will complete an exercise designed to give them guidance on their ‘default’ personal management styles, and how to flex their style of management to suit different situations, and how to do all of this in a remote working environment |
|
12.15 |
Q&A |
|
12.30 |
End of Day 1 |
Day 2 - 22nd September 2022
|
9.30 |
Managing Employee Under-performance Issues:By the end of this session delegates will have practised handling various challenging performance situations, and honed the skills to have those difficult conversations in relation to underperformance in a remote working environment You may routinely need to confront issues with employees, for example poor work performance, unhelpful behaviors or attitudes at work or absenteeism issues; Participants will be given a number of typical work-based scenarios involving employee issues to discuss and analyze in in breakout sessions. Scenarios will include: -
|
|
10.45 |
Q&A |
|
11.00 |
Break |
|
11.15 |
The Annual Performance ReviewBy the end of this session delegates will be able to lead and implement positive and engaging annual performance review discussions; We all know that annual performance reviews are greeted with mixed feelings by managers and employees alike; this session explores the common challenges that can arise at the annual performance review, how to overcome these challenges , and have an annual review conversation that sets the employee up for success and an enthusiastic start to the year ahead |
|
12.15 |
Q&A |
|
12.45 |
End of Day 2 |
Testimonials
"The content was excellent. But so was the administration: sending out the materials, the email and 'chat' function reminders etc."
Shaun Durkin, Rehab Group
"Michelle was an excellent facilitator who clearly has a wealth of knowledge in this area. Her style of delivery was easy and therefore everything was really easy to follow."
Emma Dale, NIMDTA
"I liked Michelle's tone and approach. Notes are also helpful without being excessive."
Christina McCloskey, Baker McKenzie
"I would recommend to someone starting out in management."
Tessa Lynn, Zeus
"[I liked] The collaborative approach between coaching, feedback, questions."
Karen Gleeson, FCM Ireland
"I liked that we got the notes in advance so we could be prepared and that we could still have interaction with peers even though it was remote."
Laura, Voltedge
"The content was very practical and relevant and it was spread over two half days."
Orlaigh Kane, Folens Publishers
"Very easy to hop onto this training, great platform, very practical information and guidance"
Megan O'Mahony, Mercy University Hospital
Presenters
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Michelle Halloran Trainer
MH Human Resource Management Services Solutions
Michelle Halloran is an experienced Human Resource Management professional and an accredited workplace mediator providing training and consultancy services to organisations nationwide, in the Public and Private sector. She has spent a long career originally in executive and general management roles, then specialising in Human Resources management in Ireland, the UK and Europe, across various sectors including investment banking, information technology, manufacturing and services plus some time in the public sector, before starting her own HR consultancy business 17 years ago. Her key areas of expertise are in workplace investigations, disciplinary and performance management and employee relations, and the practical application of employment law in a HR context.