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eLearning FAQs

Login Category FAQ

Certificate Category FAQ

Compatibility Category FAQ

Purchaser FAQ Category

eLearning Course Category FAQ



Where can I access/login to my course?

Access to the training course will be purchased by your organisation, on your behalf.

You will be sent an online link to your course by email from elearning@legal-island.com, you will be provided with full instructions on how to log in and complete the training. This can be accessed on a computer or tablet anytime, anywhere.

If you do not have an email address, your log in details will be sent to the designated contact within your organisation, to pass on to you.


I’ve lost my log in details what should I do?

You can reset your password.  

Step 1: On the homepage of the site, on the top right-hand corner you will see the log in buttonLogin Step 1

Step 2: You will now see on your screen the option to select ‘Forgotten your username or password?’ Click on this.

Login Step 2

Step 3: To reset your password, submit your username or your email address. If we can find you in the database, an email will be sent to your email address, with instructions on how to get access again. 

Login Step 3

Step 4: Follow the link in the email you have received and the system will allow you to reset your password and gain access to the module. 

If you do not have an email address or do not receive an email with a link and you have checked your Spam/Junk folder, or you are having any other difficulties then you should contact the eLearning team at eLearning@legal-island.com.


I can’t see my course what should I do?

Once you log in, you will be taken to your own personalised dashboard. You will see the course/s you are registered for under ‘Course overview’.

Can;t see my course image - FAQ

If you do not see your course, please contact eLearning@legal-island.com and one of our eLearning team will be happy to assist you.




What is the certificate used for?

Upon successfully completing the course and achieving a minimum pass mark in the assessment, you will be sent a certificate. Your certificate is used to provide you with proof of training. You can keep a copy of this for your records, or even pin it up in your office to show off your perfect score to your colleagues. 

All of our courses are also CPD certified so your certificate will be required to claim your CPD points*

*Our bespoke eLearning courses are not CPD accredited. However, you can request it to be CPD accredited by contacting eLearning@legal-island.com


When will I receive my certificate?

Once you have completed the course and successfully passed the assessment with a minimum pass score, the system will automatically email you a copy of your certificate. If you don’t receive it within 24 hours, please contact eLearning@legal-island.com


What email address will it be sent from?

The email address you will receive your certificate from will be elearning@legalisland-vle.org


I don’t have an email address/I didn’t give you my email address, how will I receive my certificate?

Once you have completed a course and achieved the minimum pass score, your certificate will be unlocked on the course page. It will be a link below the course you have just taken and from there you can download the certificate.

FAQ Course Link - eLearning


Do I need to send a copy of my certificate to Legal Island?

No, the certificate is yours to keep.


I have completed and passed the assessment but I haven’t received an email with my certificate, what do I do?

Once you have completed a course and achieved the minimum pass score in the assessment, your certificate will be unlocked on the course page. There will be a link below the course you have just taken and from there you can download the certificate.

Please contact the eLearning team at eLearning@legal-island.com, if this link isn’t available and one of our team will be happy to assist you.


I deleted my email with the certificate attached, can I get a copy of my certificate?

Within the training period

  • Log back into your course using the username and password we sent you
  • Download your certificate from the link below your course, if you cannot get logged on again, please contact eLearning@legal-island.com

After the training period/deadline date has passed

Please contact the eLearning team at eLearning@legal-island.com and someone will be able to assist you.


My certificate has a spelling mistake how can I get it changed?

Please contact the eLearning team at eLearning@legal-island.com, providing a copy of your current certificate and the changes that you require. We will then send you a copy of the updated certificate.


I have left the company I used to work for and need my certificate.  How can I get it?

Due to GDPR regulations, once the training window closes and all information has been passed to your HR or training department, all information is then deleted.  Unfortunately, we don’t hold completion record details on our system.


I think I had a loss of Wi-Fi during completion, what should I do?

You should take a screenshot of the results page and send it to eLearning@legal-island.com.  Our eLearning team will be able to ensure that your score has been recorded and a certificate will be emailed to you.




The text is too small on the course, can I enlarge it? 

Press Ctrl zoom on your keyboard

Small Text Zoom - FAQ eLearning


Why won’t my course start?

Follow these instructions to start your course:

  • Close all other programs that are open on your desktop
  • Ensure that you have enabled Pop-Up’s on your browser, click here for instructions on how to do this.


I cannot hear any sound. What should I do?

  • Check to make sure that your speakers and/or headphones are plugged in and the volume is turned up.
  • For PC users make sure that your mute box is unchecked on the taskbar on your desktop.

Cannot Hear Sound - eLearning FAQs

  • You can adjust the volume by dragging the volume slide bar.

FAQ Volume Bar Image

  • For Mac users, you can adjust the volume by hitting the volume keys on the keyboard.

FAQ Mac Image


Do I have to download software to use the course?

It is not necessary to download software to use the course. You will, however, need to ensure that your browser setting will allow pop-ups - Click here for instructions on how to do this.


What are the minimum computer requirements needed to use the course?

Our eLearning courses have been thoroughly tested across the following modern web browsers:

  • Internet Explorer(v8 or above)
  • Windows Edge (Latest version)
  • Firefox (Latest version)
  • Google Chrome (Latest version)
  • Safari (Latest version)

For the best experience and optimum security, we recommend that you keep your browser up to date.

Your browser should also have cookies, popups and JavaScript enabled. These are typically enabled by default, but if you think these settings might need enabling, please click on the following links:

How to enable cookies:

Click here

How to enable popups:

Click here

How to enable JavaScript:

Click here


Will eLearning work on my smartphone or tablet?

Yes, our eLearning courses have been thoroughly tested across all platforms.

  • Internet Explorer(v8 or above)
  • Windows Edge (Latest version)
  • Firefox (Latest version)
  • Google Chrome (Latest version)
  • Safari (Latest version)

For the best experience and optimum security, we recommend that you keep your browser up to date.


Do I have to listen to the audio?

You do not.  However, we recommend that you do in order to enjoy the full learning experience as the speed of the course is determined by the narrator


Do I need earphones?

There is audio on the course so earphones will be required to avoid disrupting others. You do not have to listen to the audio if you do not want to.


Can I complete the training if I am visually impaired?

Various versions of our courses have been tested with users with different levels of visual impairment. Please contact our eLearning team at eLearning@legal-island.com for further information.


Can I complete the training if I have a hearing difficulty?

Yes, everything that is spoken is also on the screen for you to read.




What is eLearning?

eLearning is delivered via electronic methods – it offers the chance to deliver training at greatly reduced costs compared to traditional methods which require physical space as well as equipment and refreshments. eLearning enables staff within an organisation to develop their knowledge anytime, anywhere, allowing for more flexibility and consistency.


Who is eLearning compliance training for?

eLearning compliance training provides flexible learning for all employees in your organisation and allows them to up-skill more rapidly.

Every member of staff needs to be aware of the legal requirements for their role. eLearning compliance training offers many benefits for your organisation to help ensure you’re able to stay compliant compared to traditional training methods which can be time-consuming and more costly.


Is eLearning effective?

eLearning has a positive influence on an organisation’s profitability. There are a number of benefits for both the purchaser and the user (see below).


What are the Benefits of eLearning training for the purchaser?

Fast and Flexible

eLearning delivers compliance training faster than classroom-based methods. Today’s workforce like bite-sized information delivered at a time that suits them, at their own pace, allowing time to reflect and embed their learning. Our eLearning training is interactive and available 24/7.


Companies incur significant costs when delivering face to face compliance training. Typically, money is spent on a trainer, training facilities, time spent out of the office, catering, mileage, training materials etc. eLearning eliminates many of these costs and can significantly stretch a training budget and reduce your organisation's carbon footprint.

Specific to Northern Ireland Law

eLearning training provides standardised, consistent content to an entire workforce. Every person can be reached with the same content regardless of their location. This makes eLearning a reliable tool for increasing employee awareness in key compliance areas.

Ease of Administration

eLearning takes the stress out of administration with easily accessible real-time reporting, check who passed the assessment and who didn't. It’s downloadable for audit purposes too, reducing the length of time you spend on record keeping.

Assessment & Certificate

An end of course assessment ensures your staff understand the key components of the training. Each member of staff will receive their own personalised certificate upon successful completion.


What are the benefits of eLearning training for the user?

  • It makes it easy to grasp the content and digest it
  • It results in improved scores on certifications, tests, or other types of evaluation.
  • A higher number of people who achieve ‘pass’ level.
  • Enhanced ability to learn and implement the new processes or knowledge in the workplace.
  • Helps retain information for a longer time.


Which courses are available?

  • Data Protection in the Workplace
  • Diversity & Inclusion in the Workplace
  • Workplace Health & Safety


Can I see a sample of the eLearning course?

We offer free trial access to review courses on behalf of your organisation, to view our range of courses available, please visit the following links:

Northern Ireland: https://www.legal-island.com/e-learning/

Republic of Ireland: https://www.legal-island.ie/e-learning/


I wish to purchase an eLearning course for my staff, how do I go about it?

For information on prices and discounts please contact Debbie at Debbie@legal-island.com and she will be happy to work out some costings based on your organisation's training needs.


What is a 2-year plan?

A 2-year training plan includes:

Year 1:

This will cover the content of the entire topic area, this will ensure all staff know their duties and responsibilities relating to the current law. 

Year 2:

Designed to embed the learning and review the learning in the previous module.  It will also be an opportunity to update staff on any potential changes or additions to the law.


Are there any hidden costs when purchasing the 2-year plans?

No, the price you pay at the beginning of the training is the only price you will pay. We recommend that you purchase enough credits for the year based on your recruitment, however, if you have any new staff you can purchase extra credits.


I have a workforce across different areas of the UK and Ireland, can you provide training for all of them?

Yes, we can provide courses for staff in Northern Ireland, Republic of Ireland, England, Wales and the Isle of Man. Should you require training in other geographical areas, we would be happy to discuss these with you. Please contact Debbie at Debbie@legal-island.com


What details do you require in order to start the training?

For each person completing the training, we need:

  • First name
  • Surname
  • Email address

We will use these details to generate their user details and send out an access email on the date you wish training to commence.


My employees don’t have company email addresses, can they still complete the course?

Yes, we can register them on the system provided you are the purchaser and have an email address, we can send you the details to pass on to those who don’t have email addresses.


How long does it take to get staff set up with login details to access the course?

After you send us the details needed to set up your staff on the eLearning course, access can be sent as soon as 1 hour later (depending on your training needs). We will work with you and your deadlines.


What happens if the training deadline is approaching and some staff are yet to complete the course?

  • We will send reminders to those who haven’t completed the module yet one week before the deadline date.
  • We will contact the designated person within the company to check if a user is off on leave and won’t be able to complete within the timeframe, so the designated person will know who has completed.
  • Once all staff have completed the course, the designated person within the company will receive a report.


I really enjoyed the course but would like to add some content specific to my company, can this be done?

Our courses have been designed specifically for each jurisdiction based on the current law by a team of experts and lawyers. The content within the eLearning courses will provide you with the most robust level of protection. However, if you feel you would like to make any changes to our course please contact Debbie at Debbie@legal-island.com, to talk about what changes you would like made and she can provide you with the costs and a timeframe.


Are certificates provided at the end of the course?

An end of course assessment is included to ensure your staff understand key components of the training. Once your staff have completed the course and achieved the minimum pass score in the assessment, each member of your team will receive their own personalised certificate.


eLearning course


Please note: We recommend that you change your password after you log in for the first time, please see below for instructions on how to do so:

To change your password:

  • Log in to the site using the link and access details provided
  • Click on your name on the top right-hand side of the page

FAQ Change Password 1

  • Scroll down and click on preferences

FAQ Change Password 2

  • In the User Account box, click on Change Password

FAQ Change Password 3

  • Fill out the boxes and click Save Changes


What score do I have to achieve to pass?

The pass mark ranges from 65-80% and is different depending on what course you are taking. You will find the pass mark on your access details email and on the useful information section before you begin your course.


How long does a course take to complete?

Our courses take no longer than 60 minutes to complete.

The learning section which is the non-assessed part of the course takes approximately 20-40 minutes to complete. 

The assessment section of the course takes approximately 10 minutes to complete.


I don’t work on computers very often, is this going to be difficult for me?

Our courses are designed to be as user-friendly as possible.

However, we do appreciate that everyone has different abilities and we are always on hand to assist you. If you need some help, email eLearning@legal-island.com or call our office on 02894 463888 (NI) or 01 401 3874 (ROI) - 9 am – 4 pm, Monday – Friday and ask for the eLearning department.


How do I restart the course if I have to leave it unfinished?

  • Log in again using the username and password we sent you.
  • When asked do you want to resume, click yes - you will then be brought back to where you left off. 


How do I restart the test if I have to leave it unfinished?

You must complete the assessment part of the course in one sitting or your score may not register correctly.

If you leave the assessment unfinished:

  • Log in again using the username and password we sent you
  • When asked do you want to resume, click no – click assessment on the menu bar and redo the questions.

What happens if I fail the assessment?

You will be given the opportunity to retake the assessment


Will my manager see my score?

Only the Legal Island eSupport team and the designated person from your company will have access to your score.


Will my manager see the questions I got wrong?

No, no one has access to the questions you got wrong.


Do I have to let my manager know I have completed the course?

You may be required to do this. Please seek clarification from your line manager or HR/Training department.


How do I enrol for another course?

If you feel there is another course that would be beneficial for your workforce, please refer your feedback to the relevant HR/Training team in your organisation. Alternatively, please contact Debbie at Debbie@legal-island.com  to discuss prices and discounts on behalf of your organisation.