How Should an Employer Deal with an Employee’s Formal Grievance Complaint?

If an employee has a concern or problem that they haven’t been able to resolve with their employer informally, they may make a formal grievance complaint to them. Employers should set out a grievance procedure and share it in writing with all employees, for example in their statement of employment or staff handbook. It must include who the employee should contact about a grievance and how to do so, and make clear to the employee that if the problem can’t be resolved informally, there will be a meeting with them, called a grievance hearing. It should also: set out time limits for each stage of the process, identify who to contact if the normal contact person is involved in the grievance,