How Should an Employer Deal with an Employee’s Formal Grievance Complaint?Posted in : First Tuesday Q&A NI on 7 November 2023
If an employee has a concern or problem that they haven’t been able to resolve with their employer informally, they may make a formal grievance complaint to them. Employers should set out a grievance procedure and share it in writing with all employees, for example in their statement of employment or staff handbook. It must include who the employee should contact about a grievance and how to do so, and make clear to the employee that if the problem can’t be resolved informally, there will be a meeting with them, called a grievance hearing. It should also: set out time limits for each stage of the process, identify who to contact if the normal contact person is involved in the grievance,
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Back to Q&A's This article is correct at 07/11/2023
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