Balancing Impact and Intent: Managing Workplace Behaviour During the Festive Season

Impact and Intent in the Workplace

Communication is at the core of our daily interactions. However, in the workplace, there should be a critical distinction between the impact of our actions and the intent behind them. While intent refers to the motivation or reasoning behind an individual’s behaviour, impact is the actual effect it has on others. Regardless of the intention, the impact can sometimes be far-reaching and unforeseen. As organisations navigate this dynamic, particularly with the festive season approaching, it is important to understand and manage both aspects carefully.

The Importance of Recognising Impact

It’s a common occurrence where a well-intended comment or joke lands