Guide to Shared Services

Posted in : HR Updates on 22 October 2014
Stewart Miller
NGA Human Resources

Stewart Miller writes:

Shared Service Centres (SSCs) are becoming an increasingly common way of delivering HR services to organisations. Several factors are driving this growth:

  • By centralising business processes delivery into one (or a few) locations, the HR function can improve its efficiency and build on economies of scale, while improving the quality of service provided.
  • As technology such as employee self-service continues to change the way companies operate, it is possible to deliver services across geographically dispersed operations. A Shared Service Centre takes advantage of this technology and removes the constraints of location and time zones.
  • Shared Services is a way of driving a step change in the way that the HR function is structured and how services are delivered. Shared services is not necessarily the same as centralisation – in fact, it is possible to create a shared services model based on multiple locations. Likewise, shared services is not the same as outsourcing, although it may include some services that are performed by a third party (see also the NGA Human Resources HR Guide to Outsourcing).


There are two distinctive features of HR shared service centres:

  • They are based on a common, i.e. shared service provision of routine HR administration
  • They are service-focused, enabling the customers of the shared service to specify the level and nature of the service.

Click here to read the full paper: http://bit.ly/1rq7Jl6 

This article is correct at 21/10/2015
Disclaimer:

The information in this article is provided as part of Legal-Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article.

Stewart Miller
NGA Human Resources

The main content of this article was provided by Stewart Miller. Contact telephone number is 028 9046 3213 or email stewart.miller@ngahr.com

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