Internal CommunicationsPosted in : HR Updates on 22 February 2010
Nicola Shaw writes:
The majority of organisations have marketing departments with a focus on external communications to clients or potential clients. How many companies have a department dedicated to internal communications? I would reckon not too many – and I would argue rightly so!
I think it is important that the Department or individual with responsibility for the message being communicated should have responsibility for communicating that message and be the key contact for any queries or feedback. This helps to ensure ownership for the message and also enables effective follow-up communications to occur. But this has to be done in the context of ensuring that communications are
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