McIlhatton v City Vets Limited 
Legal BodyNorthern Ireland Industrial Tribunal (NIIT)
Type of Claim / JurisdictionDismissal
The claimant worked for the respondent as a customer care assistant/receptionist from March 2018 until October 2020. In March 2020 as a result of the pandemic, the veterinary establishments were regarded as essential and continued to work albeit with a reduced number of staff on site. The respondent stated there were issues raised about the claimant’s work in 2018 and 2019 but these were not recorded and dealt with ‘informally’.
In April 2020, the claimant received a call from a client seeking an appointment for her dog (as the dog was vomiting). The claimant informed the client that the practice was only dealing with emergencies due to the
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