Yule v Health Hut Professional Ltd [2022]

The claimant commenced her employment, as a pharmacy assistant, in October 2017.  One of the directors of the respondent, Mr Shah, received an anonymous online complaint about his pharmacy.  The complaint centred upon how a customer was spoken to by a female member of staff but there were no details given which would identify the staff member.  This came through the NHS and Mr Shah did not respond until he was subsequently contacted for a response.  Mr Shah spoke to the pharmacist on the day in question.   This involved a telephone call the claimant had taken where the customer was being difficult and the claimant’s tone had been ‘raised’ slightly.