Lewis v Teleperformance Ltd [2021]

The claimant was employed as a customer adviser in a call centre by the respondent from 4^th April 2018 until she resigned on 14^th October 2019. There were two claims lodged. The first was when she was still employed and was on the basis of discrimination on the grounds of gender, due to an alleged failure of the respondent to deal with her application for flexible working. The second was for unfair dismissal arising out of her resignation.

On 17^th March 2019, the claimant sent an email to her line manager making a ‘statutory request to reduce…working hours’.  The reason for this was family circumstances and being a lone parent.  She requested to work four days per week and