Crean v BT Plc Posted In: Case Law
Decision NumberNIIT 612/19
Legal BodyNorthern Ireland Industrial Tribunal (NIIT)
Type of Claim / JurisdictionUnfair Dismissal, Disciplinary and Grievance Issues
The claimant had been employed by the respondent company as an ‘In-Life Advisor’ from July 2007 until his dismissal on 20th September 2018. The role required the claimant to deal with incoming customer calls and deal with issues that arose. The claimant had suffered from alcohol addiction and other related health problems. A performance plan was in place that was helping him improve performance at work as well as cope with a period of abstinence. The Tribunal did find that the abstinence was putting him under stress.
The lead-up to the dismissal started with a request made by the team-leader to deal with a customer query wherein the Claimant responded in a curt way
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