Crean v BT Plc [2020]

Posted In: Case Law
  • Decision Number
    NIIT 612/19
  • Legal Body
    Northern Ireland Industrial Tribunal (NIIT)
  • Type of Claim / Jurisdiction
    Unfair Dismissal, Disciplinary and Grievance Issues
Issues covered: Unfair Dismissal; Gross Misconduct

The claimant had been employed by the respondent company as an ‘In-Life Advisor’ from July 2007 until his dismissal on 20th September 2018. The role required the claimant to deal with incoming customer calls and deal with issues that arose.  The claimant had suffered from alcohol addiction and other related health problems.   A performance plan was in place that was helping him improve performance at work as well as cope with a period of abstinence.  The Tribunal did find that the abstinence was putting him under stress.

The lead-up to the dismissal started with a request made by the team-leader to deal with a customer query wherein the Claimant responded in a curt way

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This article is correct at 14/04/2020
Disclaimer:

The information in this article is provided as part of Legal-Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article.

Jason Elliott BL
Barrister

The main content of this article was provided by Jason Elliott BL. Email jason.elliott@barlibrary.com

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