First Group plc v Paulley [2017]

Mr Paulley, the appellant in this case, is a wheelchair user. He tried to get on a bus so he could catch a train to go onward and visit his parents. A woman with a sleeping child in a buggy was occupying the space reserved for wheelchair users. When asked to move by the driver, the woman refused, stating her buggy didn't fold down. Mr Paulley missed the bus and connecting train. He brought a claim under the goods, facilities and services provisions of the GB Equality Act 2010 that the bus operator had failed to make reasonable adjustments in their service provision to disabled customers. He won his case and was awarded £5,500.

The Recorder in the county court case had accepted the First