Marc Van Rompaey v Concentrix Europe Ltd (2016)Posted In: Case Law
Legal BodyNorthern Ireland Industrial Tribunal (NIIT)
Type of Claim / JurisdictionDismissal, Discipline and Grievance
The claimant had worked for the respondent, a company operating a call centre, for approximately eight years as a customer support worker. The respondent raised concerns about the claimant’s work; namely that he failed to respond to requests for live e-mail chats from customers, letting those requests pass to other employees and in some cases letting them be abandoned. He was invited to an initial fact-finding meeting when it was put to him about the large amount of unanswered calls and he initially blamed the situation on colleagues who took excessive breaks and missed chats themselves. At further meetings the claimant raised different reasons for the unacceptable behaviour.
Already a subscriber?
Click here to login and access the full article.Log in now to read the full article
Don't miss out, start your free trial today!
Are you fully aware of the benefits of Legal-Island's Employment Law Update Service? We help hundreds of people like you understand how the latest changes in employment law impact on your business.
Help understand the ramifications of each important case from NI, GB and Europe
24/7 access to all the content in the Legal Island Vault for research case law and HR issues
Ensure your organisation’s policies and procedures are fully compliant with NI law
Receive free preliminary advice on workplace issues from the employment team at Worthingtons Solicitors
The information in this article is provided as part of Legal-Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article.