Frequently Asked Questions

MOST POPULAR QUESTIONS

Q. I didn’t get my email today
Despite our best intentions, sometimes emails don’t get through to the intended recipient. This can happen for a number of reasons; they can be diverted into your junk mail, blocked by a firewall, soft bounce or hard bounce. Your first step here should be to contact your IT department to check if the firewall filtered out an email from Legal-Island. Also, ask the IT department to whitelist our emails so you don’t encounter any issues in future.

If the email hasn’t been filtered out by a server or firewall, please email hub@legal-island.com. We will investigate the issue and respond to you.

Q. I can’t log into the Hub
To access the Employment Law Hub, please use the email address at which you currently receive Legal-Island emails, and the password you were allocated when you signed up for the service. If you have forgotten your password, use the password reset tool on the login page. This will email you instructions on how to reset your password. If you don’t receive the email within a few minutes, please check your junk mail.

Q. I can’t find what I’m looking for. Can you help?
On the Hub, we have split all of our information by the feature in which it was contained. For example, First Tuesday Q&A, Weekly Review of Developments, How do I handle it? etc. If you remember the type of email the information was contained in, you can search that specific feature by navigating to Regular Features > [Feature Name] and then either search within that specific feature, or filter results by topic.

If you are need information on a specific term, for example Calculate Holiday Pay, use quote marks around your query, i.e. search for "Calculate Holiday Pay". This will return results where these words have been used in that exact order on the Hub, which will give you very specific results.

Q. I’ve been logged out unexpectedly. Is there a problem?
The site has functionality that will only permit user login credentials (username and password) to be used on one device at any one time. If you have been sharing subscription details with colleagues and have been logged out unexpectedly, this might be the reason. If this is the case, please contact our office on (Antrim) 028 9446 3888 / (Dublin) 01 401 3874 and we can upgrade you to our excellent value multi-user subscription package.

If nobody else could have accessed your account and you have been logged out unexpectedly, please try logging in again. If this fails, email hub@legal-island.com and a member of staff will investigate.

Q. When does my subscription expire?
To check your subscription expiry date, take the following steps:

Log into your account > My Legal-Island > Manage Subscription
 

How can I access digital content on the Employment Law Hub?
We offer two dedicated websites, www.legal-island.com and www.legal-island.ie. A subscription to the Employment Law Hub gives you access to all of the available content within your jurisdiction. For example, a subscription to www.legal-island.com gives you access to the Northern Ireland Employment Law Hub, and a subscription to www.legal-island.ie gives you access to the Irish Employment Law Hub.

How do I subscribe to your digital content?
Customers can subscribe by visiting www.legal-island.com / www.legal-island.ie and clicking on the ‘Login’ button on then ‘Try for free’. If you haven’t yet had a free trial, try our single user subscription free for 30 days. No obligation. Alternatively, you can subscribe to any single or multi-user subscription for instant access to the Employment Law Hub. Paid subscriptions renew on an annual basis.

How much does a subscription cost?

TECHNICAL ISSUES

How do I log in?
Login is available from any page on the site. Simply hover over the ‘Login’ option in the navigation bar and enter your details (email address and password).

I’ve tried to log in but cannot access the site?
If you are an existing subscriber, please check that you are entering the correct username and password. If you are still unable to login, please try resetting your password via the login page.

I’ve forgotten my password?
If you have forgotten or don’t know your password, you can reset it from the login page.

I’ve been logged out unexpectedly. Is there a glitch?
The Employment Law Hub will only allow one session at a time to use the same login credentials. If you log in from a secondary device while your primary device is logged in, then your primary device will automatically be logged out.

For example, if you are logged into the Employment Law Hub on your desktop computer, and you login on a tablet device during a meeting, your desktop will be automatically logged out.

This will also be the case if you share a subscription with colleagues within your department. If you currently do this, please contact us for details of our excellent value multi-user subscriptions.

Cannot register – email address already recognised?
Good news; we already have your details on our system. If your subscription has expired, please contact our office on 028 9446 3888 or 01 401 3874 and we will reactivate your account. 

Cannot register – system will not accept my details?
If you are having difficulties subscribing to the Hub, please contact our administrations team on (Northern Ireland) 028 9446 3888 or (Republic of Ireland) 01 401 3874 as we will already have your details on the system. If you have an active subscription and are having difficulties logging in, please use the lost username or password feature.

What browsers do you support?
The Employment Law Hub websites are developed and tested to run using the latest versions of most popular web browsers, including Chrome, Safari, Firefox and Internet Explorer. If you have a problem with the website and you think it is related to the browser you are using, please email details to hub@legal-island.com.

The websites are responsively designed, which means they are built to detect the size and orientation of the user’s screen, and change the layout accordingly. Therefore, the websites will function correctly across a whole suite of devices including desktop, laptop, tablet and mobile.

If I experience technical problems on the site what should I do?
If you experience any technical problems, please contact hub@legal-island.com and provide a screenshot of the problem you are experiencing and a description of how it happened, if possible.