Managing Difficult Conversations (2 Days)

Managing Difficult Conversations (2 Days)

Duration, Date & Location

Two Days 09:30 - 16:30
05 March 2014
Legal-Island Training Centre, Antrim


See Below

Many workplace disputes arise because managers don't possess the required skills or confidence to tackle difficult issues early on. This two day course will focus on the 'soft skills' required and the application of these skills in managing a difficult conversation.


What are the Learning Outcomes?
By the end of the workshop you will be able to:

  • Apply a range of effective communication tools and techniques when dealing with complex and crucial matters, particularly when managing the more challenging and/or conflictual colleague/employee and situation.
  • Develop effective emotional and social intelligent behaviours and responses to working with others, being equipped to enable change and development within their own area of managerial influence.

Learning Methods
Group interaction/discussion (small and large group); tutor input; role plays; experiential exercises, self-assessments.

Where and when?
9.30am - 4.30pm on Wednesday 5th & Thursday 6th March 2014
Legal-Island Training Centre, Antrim 

Who Should Attend? 
The workshop is ideal anyone in a leadership, key communications or negotiation role in an organisation.

Standard Rate: £495 + VAT 

Pay online when booking and you'll save £20.

Managing Difficult Conversations Training NI 

Interested in this event?

Book your place at this event now


Day 1

Day 2

Session 1

Emotional and Social Intelligence in Management
What are my EI and SI skills and how do apply them effectively.

Understanding the component parts of communication and applying the effective ego state to interpersonal exchanges.

Session 2

Managing Differences and Diversity – Individually and in the Team
Effect and management of BAVS, personality and perception on communication.

Conflict Management
The third alternative to resolving conflict.


Session 3

Responding to Resistance and the Dynamics of Change

Working with transitions and transformations and communicating change.

Compassion v Challenging
Soft and hard communication and message delivery.


Session 4

Decision Making
Confidence in making decisions and communicating same.

Absolutes, qualified, boundaries and breaches and the impact on communication.

Session 5

Self, Stress and Sharpening the Saw
Self care, developing power and role modelling effective communication.

Crucial Conversations and Confrontations
Creating the STATE when communicating, techniques and tips.

I was really impressed with Michelle her real life experience really helped me to relate to her and crystalised the learning process. Sarah Cassidy , HR Manager, Parker Snap-tite

Very good 2-day course. I picked up a lot of tips which will be very useful to me in my job. Ian Hughes , Production Manager, Moy Park

I thought the course was excellent, lots of useful skills that you can use in work or in personal life. Angela Armstrong, Personnel Officer, CMS

Interested in this event?

Book your place at this event now


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