Employment Law Seminars - Trainer

Joe Blair is a graduate of Queen's University Belfast, where he studied Business Studies and Industrial Relations. Joe qualified as a Training and Development Consultant, through the Chartered Institute of Personnel and Development (CIPD). He has extensive experience in the field of organisation development, training and facilitation in all sectors. Joe is also a facilitator with the Belfast Entrepreneurs Network (BEN), designing and facilitating programmes on Intelligent Leadership and Customer Care and mentors organisations in Customer Service Management. He worked for BT in a number of roles including Management Development and managed Customer Service Sales teams as an operational manager in BT's Customer Service Division and had additional responsibility for staff development as an NVQ Customer Service Assessor. Joe is widely respected as a specialist in Customer Care.

Here's what our delegates said about Joe Blair:

“Joe is a very good and knowledgable presentor who encourage practationers to participate fully. He is well read and uses his well harnessed communication skills to articulate his message.”  Hilton Parr, Customer Services Manager, Translink NI Railways

“Joe was an excellent speaker and kept everyone's interest going.”  Yvonne Henning, Admin Officer, Cap Park Services

“Joe was fantastic.”  Claire McClean, Senior Registration Officer, GTCNI

“Joe Blair - very participative approach.”  Tracey Heasley, HR and Training, Irwin’s Bakery