Events


Managing Underperformance in the Public Sector

Managing Underperformance in the Public Sector

Cost:

See Below

Location:

Antrim

Start Date:

19 February 2012

End Date:

19 February 2012
Email Reminder
Book this event online
Book this event online

Event Email Reminder

Full Day

The public sector gets bad press regarding performance issues such as absence, failure to meet targets, take responsibility, be dynamic etc. However, there are things that managers can do to improve performance and motivation. As the cuts in public spending bite, the need for those left in the organisations to perform well becomes even more crucial if public services are to be delivered to a high standard.

Description

What are the Workshop Objectives – What Will I Get Out of It?
The public sector faces massive budget and staff cuts in the coming years. Departments will have to perform better with fewer, often de-motivated, staff and limited resources.

This course is interactive and focuses on the hard skills and soft skills managers need to get more out of underperforming employees. You will learn about both i.e. how to manage poor performers and those with "difficult" attitudes and how to deal sensitively with the multifaceted and often problematic aspects of those who lack confidence but who could be excellent performers if given appropriate guidance and support. Where these approaches fail to work, you will consider how best to progress matters more formally. Case studies, templates and group exercises to reinforce learning are used throughout this workshop.

Workshop Overview
Sessions will cover issues such as:

  • Identifying limits of responsibility and authority
  • What is 'underperformance'?
  • What are 'acceptable' standards?
  • What are 'high' standards?
  • Identifying motivators and demotivators for different types
  • The value of effective appraisal
  • Applying procedures or targets?
  • Tightening/relaxing controls
  • Dealing with 'bad' attitude
  • Gathering evidence and keeping records
  • Taking the formal options
  • Applying Action Plans
Managing Underperformance in the Public Sector - Draft Programme
9.30am Introductions, Expectations and Training Needs
9.45am Managing Underperformance
Theory and definitions; identifying trigger points and common issues.
10.45am Break and Networking
11.00am Managing Underperformance
Applying theory and building relationships.
1.00pm Lunch and Networking
1.45pm Developing Interpersonal Skills
3.00pm Break and Networking
3.15pm Handling Discipline
4.15pm Review and Action Plans
4.30pm Close

 

Who Should Attend?
Line Managers/Officers in the public sector and others who wish to bring the best out of underperformers.

Duration ~ Date ~ Location
Full Day Workshop: 9.30am - 4.30pm
Tuesday 13th March 2012
Legal-Island Training Centre, Antrim

Cost
Standard Rate: £295 + VAT
Charity/SME Rate: £235 + VAT

Save an additional £20 if you book and pay online.
All organisations with fewer than 50 employees or registered charities (registered at the time of booking) qualify for the Charity Rate.

How to Book
Book & Pay Online: Each event page has a link to the booking form at the top. Just fill in the form and click 'Continue'. You can pay by credit card and your details will be sent to us. Confirmation of your booking will be sent to you by email.

Reserve Online & Pay by Invoice: Alternatively, if you require an invoice before paying you can reserve a place online.

Facilitators
Alistair Joynes ~ Alistair Joynes Associates
Scott Alexander ~ Legal-Island

Search Events