Events


Internal Mediation - Resolving Workplace Disputes (2 Day Course). ONLY 1 PLACE LEFT!

Internal Mediation - Resolving Workplace Disputes (2 Day Course). ONLY 1 PLACE LEFT!

Cost:

See Below

Location:

Antrim

Start Date:

01 December 2011

End Date:

08 December 2011
Email Reminder
Book this event online
Book this event online

Event Email Reminder

Two Days

HURRY! THERE IS ONLY 1 PLACE LEFT ON THIS EVENT. Unresolved conflict at work can severely disrupt communication, performance and employee job satisfaction. It can also be expensive in terms of productivity and legal fees. Many organisations are now turning to workplace mediation as a pragmatic approach to dealing with conflict and as an alternative to going down the route of a grievance procedure. Mediation provides an opportunity for those experiencing conflict at work to identify the issues, explore options and reach a workable outcome through a clearly agreed set of actions.

Description

Why attend this event?
This highly participative course will teach you:  

  • The step-by-step mediation process.  
  • How to remain impartial during mediation.  
  • How to overcome resistance to mediation.  
  • How to use mediation constructively and effectively to help resolve conflict at work at an early stage.

Course benefits
By the end of the Mediation in the Workplace course you will be able to:

  • Demonstrate and apply the skills necessary to successfully mediate many workplace disputes.
  • Assess when mediation is appropriate.  
  • Evaluate the strategies people use in conflict situations.  
  • Identify how emotions can be sensitively handled to gain a successful resolution.  
  • Keep appropriate written records of the mediation process.  
  • Review what can work towards preventing a successful mediation.  
  • Advise your organisation on the setting up of a mediation scheme.

Note: A CD will be issued on the first day of this course, which should be watched before attending the second day. The CD contains 20 hours of e-learning on Mediation and provides knowledge and information on the mediation process, how it works, understanding conflict and where Mediation as a  process can facilitate early resolution of conflict.  The CD has a focus on workplace conflict but is very helpful in gaining an understanding of Mediation across a range of conflicts and issues.

Programme

Day 1

 
9.30am Introductions and Expectations
9:50am Role Play - Car Parking Dispute Exercise
10:10am The Conflict Cycle and Conflict Management Styles  Defining conflict.  Causes of conflict and conflict triggers.  Perceptions and emotions in conflict.
11:00am Coffee
11:20am The Conflict Cycle and Conflict Management Styles  Avoiding/engaging in conflict.  Introduction to managing behaviours in conflict - transactional analysis.
1:00pm Lunch
1:45pm Mediation - Introducing the Concept and Process  Holiday exercise.  What is mediation and the mediation process.  Role of the mediator and impartiality.  When to mediate.
3:00pm Mediation Techniques  Techniques you might use.  Listening with empathy - debate exercise (using summarising and
paraphrasing skills).  Listening skills - introduction to Listening Skills Assessment.
4:00pm Applying Mediation Skills Exercise 1 - 15 minutes role play and plenary feedback.

 

Day 2

 
9:30am Stages in Mediation  Stage 1 - Preparation and ground rules.  Stage 2 - Pre-meetings and coaching parties to engage in the
process.
10:20am Video - Mediation in Action
11:00am Coffee Break
11:20am Stages in Mediation - Storytelling  Discussion on video.  Stage 3 Story telling.  Understanding emotions.  The Johari window.  Exercises in reframing, mutualising and normalising to help the parties to understand the conflict and work towards resolution.
12:20pm Role Play - Mediation Session from Opening to Storytelling
1:00pm Lunch
1:45pm Stages In Mediation - Problem Solving and Agreement  Brain storming, hypothesising.  Reality testing. Note taking, documentation and confidentiality regarding agreements. Role play to exercise skills.
3:15pm Introducing an Internal Mediation Programme  Understanding the issues.  Policy and procedure.  Dealing with agreements.
4:15pm Wrap Up and Review of Workshop
4:30pm Close

 

Delivered by a highly experienced workplace mediator who is an advanced practitioner this event is restricted to just 15 places. You are advised to book early to be sure of a place.

Who is it for?
This Mediation in the Workplace course is suitable for all HR and Line Managers wishing to develop their workplace mediation skills and understand the workplace mediation process in more detail.

Duration ~ Date ~ Location
Two Day Conference: 9.30am-4.30pm
Thursday 1st December & Thursday 8th December 2011
Legal-Island Training Centre, Antrim

Cost
Standard Rate: £495+VAT
Save £20 if you book and pay online.

How to Book
Book & Pay Online: Each event page has a link to the booking form at the top. Just fill in the form and click 'Continue'. You can pay by credit card and your details will be sent to us. Confirmation of your booking will be sent to you by email.

Reserve Online & Pay by Invoice: Alternatively, if you require an invoice before paying you can reserve a place online.

For all multiple credit card bookings please telephone Legal-Island on 028 9446 3888


Facilitator

Margaret Bouchier, M.MII, Associate Consultant of Baker Tilly Ryan and Glennon, is an experienced investigator, mediator, facilitator and trainer. She works as an independent, external consultant, delivering discrete interventions to workplace conflicts and engages with professionals and organisations in the development and delivery of strategies to promote collaborative workplace development and conflict-positive work environments.

Margaret is an accredited Mediator (Practitioner Status, MII) with significant experience in both the public and private sectors. She specialises in interpersonal workplace disputes, conflicts within and between teams, and commercial disputes. She is a Council Member of the Mediators’ Institute of Ireland (the MII), the professional association for Mediators in Ireland and is recognised by the International Mediation Institute (the IMI).

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