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Full Day Workshop

The public sector gets bad press regarding performance issues such as absence, failure to meet targets, take responsibility, be dynamic etc. However, there are things that managers can do to improve performance and motivation.

Description

What are the Workshop Objectives?

This course is interactive and focuses on the hard skills and soft skills managers need to get more out of underperforming employees. You will learn about both i.e. how to manage poor performers and those with "difficult" attitudes and how to deal sensitively with the multifaceted and often problematic aspects of those who lack confidence but who could be excellent performers if given appropriate guidance and support. Where these approaches fail to work you will consider how best to progress matters more formally. Case studies, templates and group exercises to reinforce learning are used throughout this workshop.

Workshop Overview
Morning sessions will cover issues such as:

• Identifying limits of responsibility and authority
• What is "underperformance"?
• What are "acceptable" standards?
• What are "high" standards?
• Identifying motivators and demotivators for different types
• The value of effective appraisal

The afternoon sessions will focus on:

• Applying procedures or targets?
• Tightening/relaxing controls
• Dealing with "bad" attitude
• Gathering evidence and keeping records
• Taking the formal options
• Applying Action Plans

Who Should Attend?
Line Managers/Officers in the public sector and others who wish to
bring the best out of underperformers

Duration ~ Date ~ Location
Full Day Workshop: 9.30am - 4.30pm
Tuesday 25th May 2010
Legal-Island Training Centre, Antrim

Facilitators
Alistair Joynes ~ Alistair Joynes Associates
Scott Alexander ~ Legal-Island

Cost

Full Rate: £295 + VAT
Charity Rate: £236 + VAT

All organisations with fewer than 50 employees or registered charities (registered at the time of booking) qualify for the Charity Rate. The number of employees includes all branches, subsidiary/parent companies, boards, trusts and federated organisations.

Save an additional 10% if you book and pay online.

How to Book:

Pay Online: Each event page has a link to the booking form at the top. Just fill in the form and click 'Continue'. You can pay by credit card and your details will be sent to us. Confirmation of your booking will be sent to you by email.

Reserve Online - Alternatively, if you require an invoice before paying you can reserve a place online. To reserve a place online click here.